TPPF is looking for someone who is working toward a business degree in Information Systems, MSIS, Cybersecurity, or Computer Science that wants to gain some real-world IT experience in an entry-level Helpdesk position. This is a part-time position, preferably mornings or afternoons five days per week, but could be adjusted to suit your educational schedule.
- Basic PC troubleshooting.
- What you will be learning:
- General Windows 10 PC laptop troubleshooting in areas such as printer setups, network access, wifi access, etc.
- Office 365 troubleshooting – Installation, supporting Office apps such as Word, Excel, Outlook, PowerPoint, and Teams.
- Setting up email, Microsoft 365, Exchange, wifi access on iPhone and Android devices.
- Reloading Windows 10, running BIOS updates, installing misc. software.
- Following procedures and checking off lists.
- Using MacBooks in a Windows network.
- Replace hard drives, add RAM, and other hardware-level maintenance tasks.
- User setups in Microsoft Azure and Microsoft 365.
- Cloud-based infrastructure and systems.
- Two Factor Authentication or MFA
- Basic understanding of networking, switches, wiring infrastructure, and firewalls.
Desired soft skills:
- Excellent communication skills.
- Excellent writing skills.
- Highly organized.
- Ability to write clear instructions using screen captures.
- Desire to study for and attain certifications such as Microsoft Office 365, Network +, Security +, etc.
To apply, please click the button below:
While we thank all applicants in advance for their interest in this position, we are only able to contact those to whom we can offer an interview. No phone calls, please.
The position’s compensation will be commensurate with the experience, expertise, and skills of the candidate who takes the position. The Texas Public Policy Foundation is a non-profit, non-partisan research institute offering competitive salaries and benefits to qualified candidates
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